Terms of sale.

These general terms of sale apply to all sales made by SASU MAMMARAZZI, trading as Mamarazzi, with a share capital of €1,000, registered with the Nanterre Trade and Companies Register under number 912 460 896, whose registered office is at 4 Rue Maurice Bokanowski, 92600 Asnières-sur-Seine, France (VAT FR20912460896), and who can be reached on +33 6 82 88 96 51 and at cristelledoveri@gmail.com(“Mamarazzi”).

They cover orders placed online on mamarazzi-traiteur.com (Be-Book ordering module), by phone, by email or in store, as well as catering services provided on quotation. Placing an order constitutes acceptance of the terms in force on that date. For services provided on quotation, the specific terms of the accepted quote prevail over these terms.

Mamarazzi offers ready-made dishes, Italian and Niçoise specialities, aperitivo platters, set menus and buffets, prepared in its kitchen in Asnières-sur-Seine. Recipes change with the seasons and with supplies: products are offered while stocks last, and the photographs on the website are for illustration only.

Allergens. The list of allergens contained in each product is available in store and on request, by phone or by email, before ordering. Customers must mention any allergy or intolerance when placing their order.

Prices are shown in euros, including all taxes. Products sold by weight are charged at the actual weight served. Any delivery charges are shown to the customer before the order is confirmed. Mamarazzi may change its prices at any time; the applicable price is the one displayed when the order is placed or stated on the accepted quote.

Online. Customers build their order in the Be-Book module, choose in-store collection or delivery and a time slot, check the summary, then confirm and pay. A confirmation email is sent to them.

Lead times. Platters, set menus and buffets must be ordered at least 48 h in advance. Minimum orders are stated on each offer (for example: aperitivo platters from 4 people, meal trays from 10 people, reception buffets from 20 people).

On quotation. For an event (wedding, christening, First Communion, birthday, corporate reception…), customers send their request through the website form, by phone or by email. Mamarazzi sends a quote within 48 h. The order becomes binding upon written acceptance of the quote, under the terms (deposit, balance, changes and cancellation) set out in it.

Online orders are paid when ordering, by bank card, through the Be-Book platform’s secure payment provider; Mamarazzi never has access to card details. In store, payment is made on collection. Services on quotation are payable according to the schedule set out in the quote, by bank transfer or card. Business customers receive an invoice in their company’s name; late payment incurs penalties at the statutory rate and a fixed €40 recovery fee (Article L.441-10 of the French Commercial Code).

Collection from our shop at 4 Rue Maurice Bokanowski, 92600 Asnières-sur-Seine, during opening days and hours, in the time slot chosen when ordering.

Delivery within Paris and the surrounding area, to the address and in the time slot agreed. The customer (or a person they designate) must be present to receive the order and check its contents. Mamarazzi cannot be held responsible for delays or spoiled products resulting from an absence or an incorrect address.

Once collected or delivered, the products are the customer’s responsibility: they must be refrigerated straight away (between 0 and 4 °C) and eaten within the stated time.

Under Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to Mamarazzi orders: they consist of foodstuffs liable to deteriorate or expire rapidly, often made to the customer’s specifications, and of catering services provided on a specific date.

Requests to change or cancel an online order must be made by phone on +33 6 82 88 96 51 as early as possible. As products are prepared specially, an order can no longer be changed or cancelled less than 48 h before collection or delivery. For services on quotation, the cancellation terms are those of the accepted quote.

Any complaint about an order (missing or non-conforming product) must be reported on the day of collection or delivery, by phone or by email to cristelledoveri@gmail.com, with a photo if possible. Consumers benefit from the statutory warranties of conformity (Articles L.217-3 et seq. of the French Consumer Code) and against hidden defects (Articles 1641 et seq. of the French Civil Code).

Data collected when ordering is processed to fulfil the order, as described in the “Personal data protection” section of our legal notice.

In the event of a problem, customers are invited to contact Mamarazzi first to seek an amicable solution. Under Articles L.612-1 et seq. of the French Consumer Code, consumers may then refer the matter free of charge to a consumer mediator, whose contact details are available on request.

These terms are governed by French law. Failing an amicable settlement, the French courts have jurisdiction.